Quality Function Deployment QFD (QFD) has been successfully applied in a number of fields. However, relatively little studies have been done in integrating grey theory and Kano's model and QFD to evaluate multiple quality characteristics. Moreover, to achieve high customer satisfaction, companies have to reduce complaints and provide something more to obtain high customer satisfaction. Therefore, ...
Paperback: 72 pages
Publisher: 金琅学术出版社 (July 24, 2015)
Product Dimensions: 5.9 x 0.2 x 8.7 inches
Format: PDF ePub djvu ebook
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Pro: Warfield's classic book primarily provides an overview through history (historical evidence) of...